In the first post of this two-part series on UI & UX, we looked at UI: User Interface. Specifically we examined how it positively impacts digital marketing strategies.
In this follow-up post we’ll revisit our UI & UX definitions. Then we’ll drill down into UX: User Experience.
It’s worth stating again that UI and UX tend to be used interchangeably. Although that’s understandable, they really are separate – but intimately connected – disciplines. Harnessing the power of both is the key to a digital marketing strategy that delivers results.
Here’s how we nutshelled these powerful partners:
User Interface. Here we’re talking about an application’s graphical layout: the items your visitor will interact with. These can include:
- Page layout and organisation
- Text – and the fields your visitors might enter text into
User Experience. UX determines how visitors interact with UI’s graphical elements. Here we’re looking to create a logical, intuitive journey: an app or a multi-platform website that’s easy to use, holds attention and invites repeat visits.
So, with our short trip down memory lane concluded…
The Epic UI & UX Voyage Continues
On this jaunt, if UI is about the important stuff in our backpack, UX is all about the journey itself. Above all, it’s about the grabbing of attention. The Wow Factor and – the clue is in the term – the experience.
Expanding on this, at Hookson, our UX design solutions always keep people in mind. And when we say people, we mean users. We apply brilliant UX design that makes websites and apps a joy to experience.
That might sound a bit fanciful. A bit fluffy. But a website that’s top for experience is often a website that’s top for results.
Suddenly we have a hard-nosed business device on our hands. Suddenly it’s easier to see that UX should be sitting at the heart of every organisation’s digital strategy. You’ll certainly find it flying high at the likes of Amazon, Apple and Google. And if it’s good enough for them…
So let’s get to it. Here are seven solid benefits you’ll experience by applying visitor-focused UX across your digital products:
UX should be sitting at the heart of every organisation’s digital strategy.
Increase Engagement (and Sales)
Why not start with a classic business goal? Satisfied users visit, share and buy more. We get it: that’s hardly news. But UX is the number-one way to keep visitors happy and loyal. It does this by championing natural, organic and repeated engagement. And a strategy that mixes the potent powers of UX with traditional digital advertising is one that pays off short and long term.
Decrease Costs (and Frustration)
We’ve all been there. You trawl a website looking for specific information – an opening-time, say, or a street address. And you can’t find it. It’s either not there or, worse, it is there but only the most forensic search would ever uncover it.
Thoughtful UX makes search and navigation easy. For all organisations that makes for those all-important happy visitors. And for certain organisations that can reduce productivity-sapping calls to service numbers.
Attract Those Must-Visit Reviews
The better experience your website or app provides, the happier your users will be. Great UX, therefore, is your route to happy visitors. Organisations that go the extra mile are the ones that visitors reward with trusted reviews. These can go a long way to snagging brand-new visitors. And connected to this, great UI and UX should, of course, make it a snap for visitors to post those attention-grabbing opinions.
Unleash UX for A1 SEO
Fantastic UX can give your Search Engine Optimisation efforts a major boost too. The UX mantra of making visitor journeys a joy dovetails neatly with established SEO principles. These include:
- Writing super-focused product names and descriptions
- Making text scannable with smart use of sub-headlines
- Maximising H1 and H2 heading titles
- Making sure menus are clear and uncluttered
- Providing a sitemap
- Ensuring responsive design – so websites shine on tablets and mobiles too
Become the Clear UI & UX Favourite
Great UX helps websites, apps – and the organisation as a whole – stand apart. In even the most crowded markets, well-planned UX – the kind that’s logical, seamless and keeps people front and centre – can act like a visitor-magnet.
A quick exercise: think about the websites and apps you like, trust and regularly use. We bet each one of them delivers an intuitive and headache-free experience. That’s the result of UX that’s been deeply considered. And that’s the kind of UX we deliver at Hookson.
Well-planned UX – logical, seamless and with people front and centre – can act like a visitor-magnet.
Foster a Customer Focus
As we know, UX as a discipline is hugely customer-focused. Subsequently, it places your visitor/customer at the centre of everything. This thinking is infectious and can make a real difference to your organisation, its decision-makers and its staff. That can transform a previously OK business into one that rapidly builds a reputation for unique customer care.
Treat UI & UX as Company-Wide Touchstones
When great digital UX is succeeding, it’s getting results, turning browsers into buyers, destroying bounce rates and pulling in enquiries. So don’t forget to apply what’s working across other communications. Press and print. Internal comms. Presentations. UX might seem like its exclusive to the digital landscape, but its common-sense learnings are a great fit in loads of business areas.
Can Hookson’s UI and UX Expertise Deliver a Zinger of a Digital Strategy?
You bet. And we’re raring to go. UI/UX is a major part of people-focused strategies that get results. So let’s get that website and app seen, shared and revisited time and again. Ready for the journey? Just send us a message or call us on 0131 524 7940